Refund policy
Returns & Exchanges
At Adamark Jewelry and Silversmiths Inc., we want you to feel confident in your purchase. For eligible online orders, we offer:
- A refund for eligible merchandise shipped back within 14 calendar days of delivery
- An exchange or store credit within 30 calendar days of delivery
Returned merchandise must be unworn, unaltered, undamaged, and in its original condition. All original packaging, documentation, and diamond grading certificates must be included.
Original and return shipping charges are non-refundable.
Refunds and Restocking Fee
Eligible merchandise returned for a refund within the 14-day return period is subject to a 15% restocking fee. This fee covers inspection, quality control, refinishing when necessary, and administrative handling.
The 15% restocking fee is waived when the customer chooses:
- An exchange, or
- Store credit for the full eligible purchase amount
Store credit never expires and may be used toward merchandise, repairs, or custom design services.
Refunds are issued to the original form of payment whenever possible. In certain circumstances, a refund may be issued by company check.
Refused or Undeliverable Packages
If an order has been shipped and the customer refuses delivery, fails to accept delivery, or provides an incorrect or undeliverable shipping address, the order will be treated as a refused package.
Refused packages are subject to a fee equal to the greater of:
- $50, or
- 10% of the order’s purchase price
The customer is also responsible for all original shipping, return shipping, carrier fees, and other shipping-related costs incurred by Adamark Jewelry and Silversmiths Inc.
Any eligible refund will be issued only after the package has been returned to and inspected by Adamark Jewelry and Silversmiths Inc. The applicable refusal fee and shipping costs will be deducted from the refund.
Order Cancellations
If a customer requests to cancel an order after payment has been processed but before the package has been shipped, the cancellation is subject to a fee equal to the greater of:
- $50, or
- 10% of the order’s purchase price
Orders that have already been shipped cannot be cancelled. If delivery is refused, the refused-package policy described above will apply.
Custom, modified, engraved, sized, altered, or special-order merchandise cannot be cancelled once work or production has begun.
Final Sale and Non-Returnable Items
Because of their personalized or special-order nature, the following items are final sale and are not eligible for return or exchange:
- Custom-designed jewelry
- Modified or customized items
- Engraved items
- Rings sized or altered at the customer’s request
- Special-order items
- Items that have previously been exchanged
We recommend presenting jewelry to the recipient before requesting sizing, engraving, or other modifications.
If you are unsure whether an item is eligible for return, exchange, or cancellation, please contact us before purchasing at 770-565-6558.
Return Instructions
Before returning an item, please contact Adamark Jewelry and Silversmiths Inc. for return authorization and instructions.
Authorized returns and exchanges may be delivered or shipped to:
Adamark Jewelry and Silversmiths Inc.
4880 Lower Roswell Road, #175
Marietta, GA 30068
Phone/Text: 770-565-6558
Email: sales@adamarkjewelers.com
For diamond purchases, the original diamond grading certificate must be included. A $75 replacement fee will be deducted if the certificate is missing.
Customers are responsible for return shipping costs. We strongly recommend:
- Insuring the shipment for its full value
- Requiring an adult signature upon delivery
- Not placing words such as “jewelry” or “diamonds” on the shipping label or exterior packaging
Adamark Jewelry and Silversmiths Inc. is not responsible for merchandise lost, stolen, or damaged during return shipping.